What are the responsibilities and job description for the University Student Recruitment Specialist position at Medical College of Wisconsin?
Position Description:
Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW … changemaking for a healthier Wisconsin.
As an, University Student Recruitment Specialist, you will be responsible for converting student inquiries into applicants through proactive outreach and strategic communication. This role is heavily focused on inside recruitment, requiring frequent calling, emailing, and texting to engage prospective students, address their questions, and guide them through the admissions process.
They will assist with the university student recruitment lead generation implementation in partnership with marketing communications to meet the needs of enrollment goals for identified programs. Utilizing the CRM system, the specialist will track interactions, analyze data, and execute targeted recruitment campaigns. Strong communication, customer service, and organizational skills are essential for ensuring a seamless and personalized admissions experience.
Must be able to represent the Medical College of Wisconsin in a professional manner, recruit, and work within a diverse community, and follow all policies and procedures with a keen attention to detail. Excellent communication and listening abilities; persuasive and negotiation skills, strong professional writing, public speaking, interpersonal and public relations skills. Strong recruitment, sales, and customer service skills combined with a strong work ethic and a goal-oriented, self-motivated approach toward achieving consistent results.
Responsibilities:
Position Requirements:
Minimum Qualifications:
Appropriate experience may be substituted for education on an equivalent basis.
Minimum education: Bachelor's degree
Minimum experience: 3 years: in MS Office suite, customer relationship management systems (Preferably Slate CRM), and in engaging in high-volume phone communication throughout the workday.
Preferred Qualifications:
Preferred education: Bachelor's degree in Journalism, Public Relations, Digital Strategy or Communications.
Preferred experience: Slate CRM certification preferred.
Why MCW?
For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits
Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion.
MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW … changemaking for a healthier Wisconsin.
As an, University Student Recruitment Specialist, you will be responsible for converting student inquiries into applicants through proactive outreach and strategic communication. This role is heavily focused on inside recruitment, requiring frequent calling, emailing, and texting to engage prospective students, address their questions, and guide them through the admissions process.
They will assist with the university student recruitment lead generation implementation in partnership with marketing communications to meet the needs of enrollment goals for identified programs. Utilizing the CRM system, the specialist will track interactions, analyze data, and execute targeted recruitment campaigns. Strong communication, customer service, and organizational skills are essential for ensuring a seamless and personalized admissions experience.
Must be able to represent the Medical College of Wisconsin in a professional manner, recruit, and work within a diverse community, and follow all policies and procedures with a keen attention to detail. Excellent communication and listening abilities; persuasive and negotiation skills, strong professional writing, public speaking, interpersonal and public relations skills. Strong recruitment, sales, and customer service skills combined with a strong work ethic and a goal-oriented, self-motivated approach toward achieving consistent results.
Responsibilities:
- Responding to all new inquiries quickly and maintaining consistent communications with all students throughout the admission process, including a determined number of outbound calls per day to reach prospective students in a timely manner.
- Outreach and Engagement: Proactively communicate with prospective students via phone, text, and email to provide timely information about programs, admissions processes, and deadlines.
- Relationship Management: Build and maintain strong relationships with students and their families, offering guidance on scholarships, and affordability options to ensure a personalized admissions experience.
- Conversion Strategy: Execute targeted communication campaigns to improve conversion rates at each stage of the admissions funnel, including inquiry to completed applicant, admit to deposit, and deposit to enrolled student.
- Application Support: Assist students in completing applications, submitting required documents, and navigating the admissions process.
- Collaboration: Work closely with college administrators and internal teams to ensure a seamless experience for prospective students, aligning strategies and sharing insights based on data and performance metrics.
- Customer Service: Provide exceptional support and maintain regular communication with prospective students, ensuring a personalized and positive experience.
- Utilize the CRM to log activities, manage relationships, send and receive communications, and analyze data to support business objectives.
- Effectively communicate MCW’s diverse health science programs to prospective students, demonstrating a strong understanding of their offerings and opportunities.
- Assist in the development of marketing materials and email marketing campaigns.
- Ability to connect with and influence potential students via phone calls, emails, chat, and face-to-face communication
- Proactive, goal-oriented, and agile with demonstrated success working within academic program recruitment
- Able to thrive in a matrix environment to collaborate with other leaders within the system, especially with Finance, IS, marketing communications leaders and academic leaders
- Project management, organizational, and time management skills with demonstrated ability to prioritize assignments, handle multiple projects and details simultaneously, and meet strict deadlines
- Experienced in CRM tools (Slate preferred)
- Proven analytical, critical thinking, creative and technical abilities
- Provide reports to leadership and stakeholders on SREM team detailing movement through the student recruitment funnel from prospect to matriculation
- Exhibits high emotional intelligence by maintaining self-awareness and fostering positive relationships in a professional setting
- Provides exceptional customer service by actively listening, responding promptly and professionally, resolving issues effectively, and ensuring a positive customer experience.
- Effectively converts inquiries into enrolled students by building rapport, understanding prospective students' needs, providing clear and persuasive information, and guiding them through the enrollment process
Position Requirements:
Minimum Qualifications:
Appropriate experience may be substituted for education on an equivalent basis.
Minimum education: Bachelor's degree
Minimum experience: 3 years: in MS Office suite, customer relationship management systems (Preferably Slate CRM), and in engaging in high-volume phone communication throughout the workday.
Preferred Qualifications:
Preferred education: Bachelor's degree in Journalism, Public Relations, Digital Strategy or Communications.
Preferred experience: Slate CRM certification preferred.
Why MCW?
- Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
- 403B Retirement Package
- Competitive Vacation, Sick Time, and Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits
Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion.
MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
