What are the responsibilities and job description for the Customer Relationship Manager position at Medical Consulting Group?
Medical Consulting Group has an immediate opening for a full-time Customer Relationship Manger who is a polished communicator with all levels of clients and co-workers. Client management sophistication and astute attention to detail are key components of success within this role.
The Customer Relationship Manager will be heavily involved in the management of our client success platform which is critical to Corcoran Consulting Group’s continued growth.
Regularly you will . . .
- Exercise superior customer service skills
- Field phone calls between consultants and clients
- Manage/maintain consultant calendars and provide any necessary support
- Facilitate development of multi-channel client engagement
- Prepare, communicate and exchange quotes, proposals and agreements
- Prepare calculations for pre-approved travel for consultants
- Assist with client training (both in person and via live webinar) including preparation and shipping of training material and handouts
- Prepare templated fee schedules
- Manage subscription renewals
- Maintain client records in customer relationship management program, GoldMine, and WordPress for web subscriptions
Success in this position will require . . .
- Experience with CRM programs
- High proficiency with Word (formatting important), Excel (including formulas), PowerPoint
- Experience with accounting and billing (QuickBooks preferred)
- Superior verbal and written communication skills
- High level of organizational skills with meticulous attention to detail
- Desire and ability to be helpful and provide outstanding customer service
What we provide . . .
- Competitive compensation based on qualifications and experience
- Comprehensive health insurance coverage including medical, dental, and vision
- Health Savings Accounts (HSA’s) or Flex Spending Accounts (FSA’s)
- Generous paid time off
- Relaxed work environment
- Retirement benefits with company % match
- Flexible work schedules
Medical Consulting Group provides medical business solutions and strategies for practices, ambulatory surgery centers (ASCs), and medical corporations. Made up of a diverse team of strategic consultants, we help our clients develop, manage, and market their medical practices. Over the last 30 years, we have consulted for every medical surgical specialty, with most of our focus dedicated to ophthalmology and eye care. Whether you are a single- or multi-specialty facility, we are here to help you identify your goals, build long- and short-term business plans, and execute those plans to achieve your goals.
