What are the responsibilities and job description for the Medical Device Operations Manager position at Medical Device Manufacturing?
Responsibilities
- Drive execution across core functions: intake, insurance verification, documentation management, sales support, resupply, and RCM — through close collaboration with departmental leaders.
- Partner with the Call Center Director and Sales Leadership to improve intake performance, lead conversion rates, and patient experience.
- Build clear SOPs, service level expectations, and departmental scorecards that ensure consistent performance and scalability.
- Develop and refine escalation paths and workflows that maintain throughput as patient volume grows.
You will also be responsible for building and optimizing org structure, hiring plans, and accountability systems to support high-growth operations. Additionally, you will identify operational inefficiencies and remove bottlenecks that impact throughput or gross margin.
