What are the responsibilities and job description for the Scheduler position at Medical Essential Diagnostics?
Key Responsibilities:
- Interact with patients to schedule appointments, provide necessary information, and address inquiries.
- Educate patients on pre-appointment requirements
- Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.
- Proficiently use EHR system
- Take or respond to calls promptly
- Using scheduling strategies and tools to keep up with patient volume in clinics.
- Send KPI report to manager
- Participate in regular meetings to discuss scheduling challenges and implement improvements.
- Adhere to HIPAA
- Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.
- Knowledge of the product or service being offered and the industry.
- Other duties as assigned
Qualifications:
- Previous experience in medical scheduling, administrative support, or a related field.
- Familiarity with medical terminology and scheduling procedures.
- Proficiency in using scheduling software and EHR systems
- Strong interpersonal and communication skills
- Creative thinking and problem-solving abilities.
- Ability to work collaboratively in a team and independently
- Persistence and resilience in handling rejection and overcoming objections.
- Self-motivated and driven
- Ability to adapt to changing priorities, schedules, and patient needs.
- Ability to handle a high volume of scheduling requests efficiently.
- Basic computer skills
9am-5pm Monday-Friday
8 hours per day onsite
