What are the responsibilities and job description for the Customer Care Manager position at Medical Guardian?
A company is looking for a Customer Care Manager to lead and inspire a team of agents in providing excellent customer service.Key ResponsibilitiesSupervise day-to-day operations and workflows in the Customer Care departmentEnsure service level and quality standards are achieved in accordance with service objectivesCoach and mentor staff to deliver a high level of service and resolve escalated situationsRequired Qualifications3 years of Contact Center experience2 years of previous experience supervising staff in a customer service environmentBachelor's degree or equivalent work experienceProficient in Microsoft Office SuiteFlexibility to support all hours of operation including weekends
