What are the responsibilities and job description for the Application Support -Occ Health EMR position at Medical Informatics Engineering?
Application Support / Product Specialists provide application support to Enterprise Health / MIE customers across all product lines. This team acts as the central customer service team for all existing clients. Our customers rely on the Application Support / Product Specialist to answer questions about our applications, escalate priority issues, and provide ongoing training to their users. This team provides consultation and project management for Electronic Medical Records (EMR) optimizations, process optimizations, as well as process consulting.
Responsibilities may include : Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Consult customer on EMR optimization efforts
- Provide best practices to customers to ensure success with the EMR
- Perform complex configurations to achieve workflow efficiencies
- Provide an exceptional customer experience in every interaction
- Provide training to client users during deployment to alleviate the training burden from the project team and build the relationship with the support team before going live (thus improving the transition away from the project team) to ensure consistency in how we train on our product
- Provide ongoing product education for existing customers
- Escalate of bug fixes to appropriate staff
- Take initiative and maximize all opportunities to grow personal knowledge of the application for the purpose of providing all customers with the most up to date and accurate information
- Assist the deployment team with some onboarding tasks
- Requires up to 10% of travel
Qualifications
Education / Certifications required
Physical / Mental Requirements
Performance measures for this position will be based on the following criteria :
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
MIE / Enterprise Health is an equal opportunity employer. Working for MIE / Enterprise Health is about joining a culture of openness, collaboration, trust, and the invitation and expectation to have a voice. We strive to continually lead with our values and beliefs that enable everyone at MIE / Enterprise Health to develop their potential, bring their full self to the workplace, and engage in a workplace of diversity and inclusion.
