Account Executive

The Account Executive position allows you the flexibility to work at home as long as you reside within a 50-mile radius of the Rossford, OH Medical Mutual office.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.

Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Responsibilities

Account Executive I

• Manages and acts as primary contact for the successful renewal, retention and add-on sales of assigned book of business. Facilitates renewal and retention processes and consults and advises on all products, industry trends, and plan functions.
• Develops and maintains relationships with customers, brokers, consultants and other external parties and influential partners. Manages client interactions for optimal experience and problem solves where appropriate.
• Develops and maintains client-specific strategic actions plans, regularly reviewing client needs. Provides feedback on products and services to provide consultative solutions to stay current with industry trend.
• Coordinates internal and external resources for renewals and new group on boarding for a successful experience.
• Delivers and presents various standard data and reporting packages to ensure awareness of performance and other status.
• Coordinates New Client Implementation including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with affected departments and outside vendors.
• Attends client meetings as necessary to perform strategic account reviews, inform groups of pertinent policy, product or legislative changes and deliver appropriate reports as needed.
• Offers consultative services based on group data analysis. Prepares, summarizes, and presents suggestions to clients about possible benefit, product and funding options.
• Works with Client Directors to identify and present value-added solutions.
• Updates and maintains CRM data as relates book of business and external contacts.

Account Executive II

• Manages and acts as primary contact for the successful renewal, retention and add-on sales of assigned book of business. Provides in depth analysis of client plans and identifies opportunities. Facilitates renewal and retention processes and consults and advises on all products, industry trends, and plan functions.
• Develops and sustains relationships with customers and brokers. Responds to inquiries regarding claims, eligibility, plan design and reporting. Analyzes client plans and historical data to enhance client retention and value.
• Consults on products and industry trends and plan functions, providing possible benefit, product, and funding options.
• Develops and maintains client-specific strategic action plans, regularly reviewing service needs and trends.
• Interacts with brokers, consultants, and vendors on behalf of client. Consults and directs internal areas to support and facilitate all customer needs.
• Serves as a leader in understanding and leveraging industry trends and innovation and informs groups of pertinent policy, product, and legislative changes.
• Prepares and analyzes client-specific data to support the renewal process and recommendations, assuming responsibility for the integrity and in-depth analysis of all reports delivered to the client.
• Performs other duties as assigned.

Sr. Account Executive

• Manages and acts as primary contact for the successful renewal, retention and add-on sales of assigned book of business. Provides in depth analysis of client plans and identifies opportunities. Facilitates renewal and retention processes and consults and advises on all products, industry trends, and plan functions.
• Develops and sustains relationships with customers and brokers. Responds to inquiries regarding claims, eligibility, plan design and reporting. Analyzes client plans and historical data to enhance client retention and value.
• Consults on products and industry trends and plan functions, providing possible benefit, product, and funding options.
• Develops and maintains client-specific strategic action plans, regularly reviewing service needs and trends.
• Interacts with brokers, consultants, and vendors on behalf of client. Consults and directs internal areas to support and facilitate all customer needs.
• Serves as a leader in understanding and leveraging industry trends and innovation and informs groups of pertinent policy, product, and legislative changes.
• Prepares and analyzes client-specific data to support the renewal process and recommendations, assuming responsibility for the integrity and in-depth analysis of all reports delivered to the client.
• Performs other duties as assigned.

Qualifications

Account Executive I

Education and Experience:

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
• Two years progressive experience in health insurance in a contracts, sales, system testing, benefit administration, claims or customer service capacity.

Professional Certification(s):

• Ohio Department of Insurance license (or required to obtain within 4 months of hire).

Technical Skills and Knowledge:

• Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements; and related laws/regulations including HIPAA, COBRA, FMLA.
• Intermediate MS Office Skills.

Account Executive II

Education and Experience:

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
• Five (5) years sales/account management experience in the health insurance industry which includes direct customer contact.

Professional Certification(s):

Ohio Department of insurance license (or required to obtain within 4 months of hire).

Technical Skills and Knowledge:

• Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss benefit plan design; healthcare funding arrangements; and related laws/regulations including HIPAA, COBRA and FMLA
• Intermediate MS Office Skills

Sr. Account Executive

Education and Experience:

• Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
• 5 years sales/account management experience in the health insurance industry which includes direct customer contact.

Professional Certification(s):

• Ohio Department of insurance license

Technical Skills and Knowledge:

• Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements; and related laws/regulations including HIPPA, COBRA, FMLA.
• Intermediate MS Office Skills.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.