What are the responsibilities and job description for the Healthcare Customer Service Coordinator position at Medical Plus Supplies, Inc?
Job Responsibilities:
Not a remote position*
Meet customer expectations and health care needs by requesting medical records and forms needed for billing, authorizations and resupply orders. Resolving or referring complaints; maintaining records accurately.
· Address customer inquiries by responding to telephone or written requests.
· Verify all relevant facts of new orders and patient health care coverage to process a clean claim for medical equipment delivered.
· Facilitate customer complaint resolutions.
· Maintain customer confidence and protect operations by keeping their information confidential.
· Follow guidelines and work with other appropriate departments to assist in resolving patient accounts.
· Ensure all information regarding activity on an account is entered accurately into billing systems.
· Bring recurring issues to the attention of the lead or the department supervisor.
· Perform other related duties as directed by supervisor.
Physical Demands:
· Requires the use of hands for writing, computer use and manipulating papers while on the phone.
· Requires constant multi-tasking.
· Constant talking and listening.
· Experience working in a fast-paced environment.
· Drive to provide best-in-class service to our partners and customers.
· Ability to manage multiple competing priorities without sacrificing a high level of service.
· Strong time management with the ability to maintain team schedules as needed.
· Fast paced environment with various productivity requirements.
· Basic understanding of health insurance.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Location:
- Houston, TX 77045 (Preferred)
Ability to Commute:
- Houston, TX 77045 (Preferred)
Work Location: In person
Salary : $15 - $17
