Patient Service Representative

Position Overview: The Patient Service Representative (PSR) is responsible for clinic operations related to customer service, patient check-in/check-out, ensuring accurate and complete information is entered into all systems used by Foot and Ankle Centers of the Rockies, processing payment transactions, scheduling patient appointments, and handling phone inquiries. All employees are expected to maintain professional, ethical, and respectful conduct in line with the company’s mission, vision, and values.

Key Responsibilities:

• Greet patients and visitors warmly and with a smile.
• Update and input patient demographics as needed.
• Perform insurance verifications for all patients.
• Display excellent communication skills both on the phone and in person.
• Prepare correspondence, reports, memos, and forms as requested by physicians or administration.
• Schedule appointments that accommodate both patients and physicians, and obtain necessary referral information.
• Ensure timely and professional patient check-in and check-out.
• Collect co-pays, deductibles, co-insurance, and any outstanding balances at check-in.
• Provide outstanding customer service in all interactions.
• Collaborate effectively with all departments within the organization.
• Print necessary documents and forms for new patients as needed.
• Maintain inventory of office supplies and submit orders to administration when necessary.
• Ensure the front desk and patient waiting area are clean, organized, and clutter-free at all times.
• Copy medical documents following proper procedures when requested.
• Handle mail, faxes, and routine correspondence.
• Complete bank deposits as required.
• Submit accurate End-of-Day (EOD) reports.
• When checking out patients, ensure all outstanding balances are collected and any Durable Medical Equipment (DME) or services are charged correctly.
• Adhere strictly to HIPAA regulations in protecting patient privacy and complying with federal and state laws.
• Perform additional job-related duties and projects as assigned.

Core Competencies:

• Effective communication skills
• Team-oriented
• Proactive and initiative-driven
• Strong computer proficiency
• Ethical conduct
• Proficient typing skills

Work Environment: This role operates in a professional office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands: The physical demands outlined here are representative of what must be met by an employee to perform the essential functions of the job. This position is primarily sedentary, but occasional standing, bending, lifting (5-10 lbs), and routine computer use are required.

Required Education and Experience:

• High School diploma or equivalent.

Preferred Education and Experience:

• 1-2 years of experience in the healthcare industry.

Additional Notes: This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time, with or without notice. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Podiatry

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $19