What are the responsibilities and job description for the Intake Coordinator Home Health position at Medical Services of America?
Albemarle Home Care and Hospice, a division of Medical Services of America Inc., currently seeks a full-time Intake Coordinator for our Home Health location in Elizabeth City, NC.
- Answers, screens and directs telephone calls in a polite and professional manner.
- Receives orders from referral sources and maintains log of referrals.
- Communicates new referrals/reoccurring deliveries to Logistics Manager for scheduling customer set up.
- Coordinates all customer information and establishes customer records while ensuring all information and records are current and complete.
- Monitors and records customer, physician and referral source communications. Notifies appropriate personnel of a particular service or response.
- Ensures all qualifying documentation is received prior to delivery.
- Completes insurance verifications in a timely and accurate manner.
- Works suspended revenue on a daily basis and assists with inventory as requested.
- Processes over-the-counter cash transactions and performs end-of-the-day cash account balancing.
- Develops and maintains knowledge of home care products and services offered by the company and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
Job Requirements
- High School Diploma or General Education Degree (GED) required.
- Previous medical office or Home Health industry experience preferred.
- Valid driver's license and auto-liability insurance required.
- Excellent telephone and customer service skills
MSA offers competitive pay and excellent benefits:
- Paid Time Off
- Health Insurance
- Company paid employee life insurance
- 401(k) retirement with a generous company match
- Opportunities for advancement
- Many other great benefits
We are an equal opportunity employer
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Application Question(s):
- Are you willing to undergo background checks in accordance with local laws and regulations?
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $18 - $21
