What are the responsibilities and job description for the Front Office/Patient Care Coordinator position at Medical Supply Company?
Overview
We are looking for a Full-time front office assistant to go between our Manistee and Ludington offices. We need someone who is a team player and willing to go above and beyond to give outstanding customer service and who is not afraid to make outbound calls.
The Front Office Assistant is the first point of contact for potential Miracle-Ear customers. Because of this, it is crucial that all employees demonstrate professionalism by using a patient-centered approach of building trust, meeting needs, and delivering relevant solutions. In addition to providing smooth service and transitions for the customer, this position supports the sales staff by scheduling appointments and handling administrative processing and record keeping. Customer retention and prospecting calls are also an essential daily function of this position.
Duties
- Greet patients and visitors warmly, ensuring a positive first impression.
- Manage patient scheduling, including appointments and follow-ups.
- Maintain accurate patient records while adhering to HIPAA regulations.
- Handle medical insurance inquiries.
- Answer phone calls with proper phone etiquette, addressing inquiries or directing calls as necessary.
- Collaborate with office staff to ensure efficient office operations.
Benefits:
We offer health, vision and dental insurance, 401k, paid vacation time
· Must be outgoing, positive, and willing to talk to strangers one on one
· General administrative Experience a plus
· Basic computer literacy, ability to accurately document and file patient records
· Believe in the mission of our company to listen to and assist those with hearing loss'
*On top of the standard hourly wage, there are opportunities for bonuses to be earned.
Job Type: Full-time
Pay: $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17