Patient Services Representative

Position: Medical Office Professional Manager of First Impressions___
Main Job Duties and Responsibilities
 Greet patients professionally both in person and on the phone
 Manage the patient intake process including scheduling new and existing patient
appointments, managing rescheduling, inquiries and waiting lists
 Optimize provider schedules and patient satisfaction with efficient scheduling and patient
communication
 Ensure availability of treatment information by retrieving and updating patient records
 Verify patient information, financial records and process patient charges
 Articulate the Medical Transformation Process and the Cellular Medicine Approach to
new Patients and Inquiries
 Provide general and administrative support to patients, doctors, and support personnel
 Maintain accuracy, completeness and security of medical records and personal
information
 Assist patients upon check-in and check-out
 Provide excellent customer service including responding to questions and providing
directions.
 Register new patients according to established protocols
 Assist patients in the completion of all necessary forms and documentation
 Ensure patient information is accurate including payment/billing information
 Inform patients of office procedures and policies
 Maintain and manage patient records
 Transfer important calls and create messages for less urgent inquiries
 Call, document, and charge patients with missed appointments (no shows)
 Collect payment information and validate (if credit card) for processing
 Obtain external medical reports as required by medical professionals
 Complete other administrative duties as assigned
Education and Experience
 College Education Preferred or Equivalent Experience
 Knowledge of medical terminology, procedures and diagnosis
 Knowledge of computer and relevant software applications
 Knowledge of general administrative and clerical procedures
 Working knowledge of healthcare insurance preferred
Key Competencies and Skills
 Communication skills - able to listen effectively, and articulate in a professional manner
 Information collection and management - able to collect, organize and monitor data
efficiently
 Planning and organizing - able to multi-task, prioritize and schedule tasks and activities

 Attention to detail - able to produce accurate and quality work
 Customer service skills - able to develop good customer relationships with a focus on
achieving high customer satisfaction
 Adaptability - able to adjust to changing demands/situations including dealing with
diverse people
 Confidentiality - able to maintain confidentiality and adhere to ethical standards

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4x10

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

Salary : $19 - $22