What are the responsibilities and job description for the Transportation Ombudsman position at Medical Transportation Management?
At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Transportation Provider Ombudsman is MTM’s designated Provider advocate responsible for investigating and resolving complaints in accordance with client requirements and MTM Policies and Procedures. The Transportation Provider Ombudsman is responsible for Quality Management to ensure the best service to its members and clients.
These positions are contingent on award of contract.
Location : 4 positions in VA open, 1 per region. Regions are : North, South, East and West. Must reside in VA.
What you’ll do :
- Serve as the primary point-of-contact for providers on escalated issues
- Document, review, investigate, and provide follow-ups for all complaints and complaint issues reported by Providers
- Triage issues, complaints & unusual trip circumstances and determine appropriate action by reviewing complaint history, trip history, etc.
- Assist and advocate on behalf of Providers, which includes working directly and collaboratively with internal departments regarding complaints and processes
- Provide complaint escalation investigation and send complaint escalation resolutions letters to Providers per client contract
Determine disciplinary action based on conducted investigation
What you’ll need :
Experience, Education & Certifications :
Skills :
Even better if you have...
What’s in it for you :
Salary Min : $26.88 / hr
Salary Max : $40 / hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer : MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
Salary : $27 - $40