What are the responsibilities and job description for the REFERRAL CLERK position at MEDICAL WEST HOSPITAL AUTHORITY?
About the Role:
The Referral Clerk plays a crucial role in clinical services by ensuring that all referral processes are handled efficiently and accurately. This position is responsible for managing incoming referrals, verifying patient information, and coordinating with various departments to facilitate timely service delivery. The successful candidate will contribute to the overall operational effectiveness by maintaining accurate records and ensuring compliance with industry regulations. Additionally, the Referral Clerk will serve as a point of contact for patients and healthcare providers, fostering positive relationships and enhancing communication. Ultimately, this role is vital in supporting the organization's mission to provide high-quality service and care to its clients.
Minimum Qualifications:
- High school diploma or equivalent; or up to three months related experience and/or training; or equivalent combination of education and experience.
- Proven experience in a clerical or administrative role, preferably in a healthcare setting.
- Strong attention to detail and organizational skills.
Preferred Qualifications:
- Associate's degree in healthcare administration or a related field.
- Familiarity with medical terminology and healthcare processes.
- Experience with electronic health record (EHR) systems.
Responsibilities:
- Receive and process incoming referrals from healthcare providers and patients.
- Verify patient information and ensure all necessary documentation is complete.
- Coordinate with various departments to schedule appointments and services for referred patients.
- Maintain accurate and up-to-date records of all referrals and communications.
- Assist in resolving any issues or discrepancies related to referrals in a timely manner.
Skills:
The required skills for this position include strong organizational abilities, which are essential for managing multiple referrals and maintaining accurate records. Attention to detail is critical, as the Referral Clerk must ensure that all patient information is correct and complete before processing. Effective communication skills are necessary for interacting with patients and healthcare providers, ensuring that all parties are informed and satisfied. Familiarity with medical terminology will aid in understanding the context of referrals and enhance the ability to coordinate services effectively. Preferred skills, such as experience with EHR systems, will streamline the referral process and improve overall efficiency in daily operations.
