Medical Assistant (MA) - Outpatient Primary Care

Job Title: Medical Assistant (MA)

Reports to:    Clinic Charge Nurse

Location:       Albuquerque, New Mexico

About Medici Onsite / Health by Design

At Medici Onsite and Health by Design, a new kind of health system, we are reinventing the patient experience with clinics that are built around advanced preventative primary care, wellness programs, care navigation and education. Our faith-based, patient-centered primary care organization is dedicated to improving the health and wellness of our patients.  We believe in treating the whole person and empowering patients to take an active role in their health journey! Our focus on lifestyle medicine and value-based care aligns with our mission to deliver compassionate, high-quality care! 

The Role:      

We are actively seeking a full-time Medical Assistant (MA) to join our dynamic team located in Albuquerque, NM.  The Medical Assistant will be responsible for providing front desk administrative duties, and assist Registered Nurses and Physicians with patients.  Must be comfortable drawing blood and prior EMR experience is required.  Clinic hours are 8:00am - 5:00pm.  No late hours, no weekends, no 12-hour shifts. Competitive compensation and benefits package which includes health, dental, vision, generous PTO, 401K and more!

What You’ll Do:

Duties/Responsibilities:

• Provide exceptional customer service during every patient interaction.
• Warmly greet patients and visitors in person or on the telephone.
• Answer phone calls and schedule appointments.
• Manage administrative tasks, including faxing documents, sending and receiving patient messages via the patient portal, retrieving voicemails, and returning phone calls.
• Ensure patient appointments stay on schedule by facilitating communication between front and back-office teams.
• Review service delivery against the schedule and notify providers of any delays.
• Anticipate and address patients' needs, anxieties, or frustrations.
• Communicate effectively, answer questions, and maintain a welcoming reception area.
• Actively listen to patient feedback and take initiative to improve their experience, ensuring satisfaction at every touchpoint.
• Confirm next-day appointments and prepare for upcoming clinic schedules to improve efficiency.
• Use two patient identifiers at every step of patient interaction to maintain HIPAA compliance.
• Schedule follow-up appointments with providers or specialists as needed.
• Perform venipuncture when required and prepare lab specimens following lab directory guidelines.
• Accurately document procedures, lock notes, transmit labs, and ensure timely receipt of results.
• Measure and document vital signs as indicated.
• Process CLIA-waived or in-house lab specimens collected by nursing and enter results in the EMR.
• Replenish exam room supplies as needed.
• Maintain a clean and organized work environment, following aseptic techniques.
• Prepare for sharps/biohazard pick-ups and maintain required records (DOT and BBP certification to be acquired on the job).
• Assist the charge nurse and other nurses to ensure smooth clinic operations.
• Report to RN or MD as necessary.
• Perform other responsibilities as delegated by the Charge Nurse.