Business Operations Associate

Employment Opportunity:

Operations Specialist

Employer & Industry Awareness:

MediConnect is the top-rated independent healthcare advisory firm in western PA. We educate and assist people seeking individual health insurance and all things Medicare (Federal government health insurance program). Between now and 2033, 10,000 people a day are turning 65 in the USA. Turning 65 is typically the starting point for an individual to begin their Medicare. Many of those individuals are overwhelmed with the prospect of making the best decision for their situation. In some areas, there can be up to 70 different plans to choose from! Committed to our unbiased approach, we help them understand how Medicare works, walk them through their private insurance opportunities and support them with the plan enrollment process. We are able to do this over the phone or in person

Join the ONLY fully independent Medicare advisory firm in western PA offering salary jobs! We have been rated in the Pittsburgh Business Times as the eighth best company to work for in Pittsburgh. We also have an A rating with the BBB.

Job Duties:

Assisting & Direct Responsibility for Multiple Back-Office Processes

· Executive licensing & contracting

· Call recording download/upload

· Sales & marketing reporting

Inbound & Outbound Calls:

· Assisting inbound callers from our sales initiatives.

· Setting appointments for our benefits executives to assist beneficiaries in person or over the phone

· Transferring client calls to our client experience department

Lead Management:

· Utilize follow up process with hot leads to ensure a member gets the help they requested by scheduling an appointment with a benefits executive

· Competently manage lead activity and data in both of our client relation managers (CRM)

· Analyze lead data trends to report out to supervisor

Member Facing Events

· Accountable for our community facing events such as our live “New to Medicare workshops”.

· Assist CommunityConnect in attending client-facing events & managing leads from events

Job Requirements:

• Excellent computer/internet skills (Office Suite and CRM is a plus)
• Ability to learn different technology stacks & automations to assist in member facing initiatives
• Strong ability for multi-tasking with different departments
• Organizational skills is mandatory
• Excellent communication skills with clients, co-workers and B2B.
• Additional hours may be required during the Annual Enrollment Period

Compensation: $50,000 salary

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Pittsburgh, PA 15205 (Required)

Ability to Relocate:

• Pittsburgh, PA 15205: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000