What are the responsibilities and job description for the Clinical Client Support Specialist position at Meditech?
Customer Support & Training | Massachusetts, US
Description
The focus for healthcare professionals is patient care. As a Clinical Client Support Specialist, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most. As a member of our Client Services & Implementation team, your job would involve:
- Providing support for our Enterprise Health Record and work closely with customers including physicians, nurses, pharmacists, technologists, office and hospital information system staff
- Troubleshooting, researching, and solving customer software and system problems
- Acting as the primary contact for clients and taking ownership of these accounts
- Processing requests for software enhancements and system modifications
- Corresponding with customers over the phone and through letters, fax and email
- Providing customer education, both internally at MEDITECH and at customer sites
- Working on a variety of group projects and communicating with development staff
- Mentoring co-workers
- Traveling 10-15% of the time anywhere within the United States and Canada
What You Should Have
- Preferred experience in Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health
- Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience and/or related military experience
- Exceptional written and verbal communication skills
- Excellent project management and organizational skills
- Ability to work well independently and as part of a team
- Ability to multi-task in a fast-paced environment
- Strong interpersonal and presentation skills (qualified candidates will be required to conduct a presentation for the hiring management team)
This position requires that you have received a COVID-19 vaccination unless you have a valid religious, medical, or pregnancy-related accommodation.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
This opportunity is available at our following location(s):
- Canton
- Fall River
- Foxborough
- Westwood