Call Center Customer Service Representative

MediTrans, LLC is a Coordinated Transportation Network (CTN) focused on delivering better health outcomes for members by eliminating barriers to healthcare. The company prioritizes member experience while balancing quality and cost to create safer, healthier communities. MediTrans operates a call center, dispatch operation, and quality network to support its mission.

This is a full-time hybrid role for a Call Center Customer Service Representative at MediTrans, LLC. The role is located in Lafayette, LA with the option for some work from home. The Customer Service Representative will be responsible for providing support, ensuring customer satisfaction, and delivering a positive customer experience on a day-to-day basis.

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience expertise
• Strong communication and interpersonal skills
• Ability to handle high-stress situations with professionalism
• Experience in a call center or customer service role
• Knowledge of transportation or healthcare industry is a plus
• High school diploma or equivalent