What are the responsibilities and job description for the TDR Technician #231809 position at Medix Technology?
About the Role
Job Title : TDR Technician - 231809
Position Type : Contract / Full Time Employment
Work Location : Cleveland, TN (On-Site)
Compensation Range : $23-$25 / hr
About Our Client
One of Medix’s best clients is one of the largest healthcare systems across the country! This healthcare system is looking to add an experienced Help Desk Analyst to their team due to growth within the organization. This individual will be responsible for working on-site, supporting end users that are working both on-site and remotely. This individual will take incoming tickets providing tier 1 and tier 2 technical support. This opportunity offers a competitive compensation package which includes comprehensive medical, dental, and visual benefits, weekly pay periods, casual work environment, PTO plans, 401k, continued education reimbursement, and much more!
Day to Day Responsibilities
- Experience working with Microsoft Suite applications
- Experience supporting incoming requests through a ticketing system
- Managing Active Directory by resetting passwords and granting user access
- Supporting end users working on-site and remotely on technical issues
- Answering incoming requests through ticketing system, phone calls, email, and providing remote support
- Work in a high-call volume environment while practicing strong communication and documentation skills
- Will be responsible for weekly / monthly KPIs or metrics in this role
- Assist with Field Technician team to provide extra support if needed
Qualifications
Salary : $23 - $25
