Demo

Field Service Engineer IV - 237955

Medix
Oakland, CA Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/14/2025

Role Summary :

As an Imaging Field Service Engineer IV, you'll be responsible for servicing and maintaining medical imaging systems used by healthcare professionals. Which includes primarily CT and MRI Imaging equipment. This position involves calibrating equipment, conducting quality checks, troubleshooting technical issues, and ensuring smooth operation of advanced imaging technology.

Key Responsibilities :

On-Site Support (75%)

  • Repair and troubleshoot complex imaging equipment in clinical settings.
  • Create and implement preventive maintenance routines.
  • Log service activities accurately and consistently.
  • Handle technical issues related to imaging software, hardware, electrical, and mechanical components.
  • Adhere to industry and regulatory standards (Health and Safety, ISO13485).
  • Perform calibrations and quality inspections to maintain compliance.

Remote Assistance (10%)

  • Offer remote troubleshooting and diagnostic services for imaging technology.
  • Maintain open communication with clients for efficient resolution of service requests.
  • Monitor and improve system performance by addressing hardware and software concerns, escalating complex issues as necessary.
  • Operational Collaboration (5%)

  • Partner with medical staff and radiology teams to ensure systems meet operational needs.
  • Software and System Management (10%)

  • Oversee imaging software and ensure maximum uptime, especially for X-ray and vascular applications.
  • Utilize DICOM standards to manage imaging workflows, networks, and data storage.
  • Provide training and ongoing support for users while managing system configurations.
  • Candidate Profile :

  • 5 years of experience servicing high-level imaging equipment which includes CT and MRI Imaging equipment
  • High School Diploma or GED equivalent.
  • Valid driver’s license and clean driving record.
  • Availability for flexible scheduling, including weekends and emergency calls.
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