What are the responsibilities and job description for the Member Care Advocate - 240648 position at Medix™?
Hiring REMOTE Member Care Advocate roles!
Schedule: M-F 9-6 PM CST for the first 8 weeks during training
After training, there is flexibility to change your schedule as necessary
Pay: Between $18-$19/hr
Day to day:
- Engage respectfully and empathetically with every member, provider, or vendor during inbound calls and chats.
- Ensure each interaction leaves members feeling heard, valued, and supported.
- Take personal responsibility for addressing and resolving members' healthcare needs, from claims and billing inquiries to understanding benefits coverage and prior authorizations.
- Guide members through their healthcare journey, ensuring clarity and minimizing confusion.
- Help members utilize virtual care services, access second opinions from experts, or explore other relevant healthcare resources.
- Proactively connect members with the services that align with their needs.
- Own each case from start to finish. Research and resolve even the most complex scenarios to reduce member frustration and create seamless solutions.
- Clarify the benefits available to members and provide detailed guidance on how to use them effectively.
- Ensure members leave each interaction with greater knowledge and confidence in their healthcare plan.
Must Have Qualifications:
- 5 years of healthcare customer service experience
- Remote experience is preferred
Benefits:
401(k) Retirement Plan, multiple medical, dental and vision plan options, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time Offered in WA (1 hour of sick time for every 30 hours worked)
Salary : $18 - $19
