What are the responsibilities and job description for the Patient Access Representative position at Medix?
Job Summary :
The Patient Access Representative is responsible for managing the front-line duties of patient registration, verification, and scheduling in a healthcare facility. This role ensures that all patient information is accurately entered into the system, assists with insurance verification, and provides excellent customer service to patients, visitors, and healthcare providers. The ideal candidate will be detail-oriented, possess excellent communication skills, and be able to work effectively in a fast-paced, team-oriented environment.
Key Responsibilities :
- Patient Registration :
Greet and register patients in a professional and courteous manner.
Verify patient insurance eligibility and benefits prior to appointments.
Schedule patient appointments based on provider availability and patient needs.
Answer patient inquiries regarding services, appointments, billing, and insurance coverage.
Accurately enter patient information into electronic health records (EHR) or other relevant systems.
Adhere to healthcare regulations, privacy laws (e.g., HIPAA), and organizational policies.
Work closely with medical staff, billing, and other departments to ensure smooth patient flow and resolve any issues that arise.
Perform additional tasks related to patient services as required.
For California Applicants :
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
