What are the responsibilities and job description for the Patient Account Representative position at Medix?
Position Summary
The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients, ensuring proper account documentation in the facilitys billing system, and pursuing follow-up efforts on aged accounts.
Essential Functions
- Determine patients ability to pay and seek additional assistance either through optional payment plans or uncompensated care
- Resolves bill holds by correcting issues that prevent a claim from being billed.
- Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
- Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
- Communicates with payers and / or patients to resolve anticipated issues.
- Answers inquiries received via telephone & other correspondence for patients / guarantors, insurance carriers, and departments as needed.
- Responsible for account follow-up for all assigned accounts.
- Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers
