What are the responsibilities and job description for the Patient Financial Counselor position at Medix?
Professional Summary
The Home Health Financial Counselor facilitates insurance authorizations for Home Health patients, ensuring comprehensive patient management by verifying benefits, obtaining authorizations, and coordinating payment processes. Skilled in problem-solving insurance issues, maintaining accurate documentation, and delivering excellent customer service.
Key Responsibilities
- Insurance Verification & Documentation : Accurately verify insurance benefits and document patient eligibility with payers.
- Authorization Management : Obtain and maintain authorizations for home health services and identify potential patient copays.
- Payment Coordination : Coordinate payments for services in compliance with payer specifications.
- Problem Solving : Investigate and resolve insurance errors, ensuring all payer requirements are met.
- Record Maintenance : Maintain documentation of write-offs as needed and ensure patient benefits are accurately reflected in the EMR system.
- Patient Support : Address patient benefit inquiries and provide clear, empathetic communication.
Must-Have
Schedule & Availability
For California Applicants :
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
