What are the responsibilities and job description for the Registration Representative position at Medix?
Responsibilities :
- Obtains insurance, financial information, patient identification and copies of insurance cards from patient or guarantor. Obtains co-pays. Enters information in computer system with a high degree of accuracy in a timely manner (15 minutes max). Notates registration via comments for potential problems EX : language barriers, foreign country address, unable to obtain info, etc. Notifies appropriate personnel of system problems. Recognizes activity of area and takes initiative to assist.
- Verifies insurance eligibility via HDX and various Insurance plans via reports. Questionable insurances follow up with patient accounting for resolution.
- Provides patients or their representative.Federal and NYS mandated brochures, HIPAA, Patient Rights, Etc.
- Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked. Escorts patient to ED, placing patient in bed. Reports problems with system / PC to Help Desk.
- Places thermal ID band on patient in accordance with infection control protocol, OSHA category II Notifies clinical staff of any issues with armband placement.
- Follows Code 99 protocol, updating Info, notifying appropriate departments.
- Distributes and monitors tokens for ED parking lot.
- Operates Mitel console, monitors fire alarm system and other communications systems.
- Answers Internal and external calls professionally in accordance with established greeting guidelines in a manner consistent with the Guest Relations philosophy. Pages Codes and announcements in accordance with established guidelines. Assists callers with specific problems (ex : keep obtaining voice mail, outside lines, etc.
- Maintains accurate duty roster all 3 shifts. Receives report at beginning of shift and reads Communication Manual.
- Collects co-pays and other payments during non-Business hours.
- Disburses petty cash for patient transportation.
- Records patient valuables during non-business hours, securing in switchboard safe with security office.
- Maintains log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff E.g. : body in morgue over 24 hours, death certificate not signed.
- Check personnel folders daily, corrects registration errors.
- Identifies learning opportunities, seeks guidance in new or unfamiliar situations.
- Performs other related duties as assigned.
Medix is acting as an Employment Agency in relation to this vacancy.
