What are the responsibilities and job description for the Research Patient Liaison (call center) - 239898 position at Medix™?
We are hiring for a patient liaison/patient recruiter in Boston, MA. Preferably this individual will have research experience with patient recruitment. Open to folks healthcare that are accustomed to call center/metrics/outreach environments.
Position Details:
- Full time, 40 hours per week
- Monday through Friday
- 100% onsite
- Direct-hire, PERMANENT role
Position Overview:
The patient liaison will be overseeing patient pre-screening and helping qualified individuals progress into active clinical studies, especially for local sites, even if patients are willing to travel. This role supports regional recruitment goals, tracks performance metrics, and engages in community outreach for patient education. It may also assist with recruiter training and other tasks as needed.
Day to Day:
- Conduct onsite patient pre-screening and help qualified patients transition into active studies, including those willing to travel.
- Evaluate patient eligibility through interviews, medical record reviews, and collaboration with site clinic staff.
- Manage patient enrollment process, handling follow-up communications, reminders, and rescheduling as needed.
- Monitor and manage patient screening visit schedules, ensuring timely appointments and rescheduling when necessary.
- Track and optimize No-Show/DNQ rates, troubleshooting barriers to improve the screening process.
- Capture and manage inbound physician referral leads, ensuring timely follow-up and proper documentation.
- Address patient barriers to study participation, utilizing sponsor services such as transportation assistance and reimbursement programs.
- Update Clinical Conductor/CTMS regularly with patient profile statuses and screening data.
- Create targeted call lists based on inclusion/exclusion criteria in CTMS for efficient patient outreach.
- Drive recruitment efforts to meet regional screening goals and assist with performance metric collection.
- Maintain up-to-date knowledge of clinical research studies, including detailed inclusion and exclusion criteria.
- Support local community outreach efforts, educating patients on clinical trial opportunities and participation
- Other duties as assigned
Salary : $22 - $27
