What are the responsibilities and job description for the Inside Sales/Customer Service Associate position at Medler Electric Company?
Medler Electric Company has been serving customers since 1918 and is looking for an experienced and knowledgeable individual for the role of Inside Sales/Customer Service Associate position in our Ludington, MI location. The ideal candidate will have previous electrical sales experience, industry knowledge and is someone who makes excellent customer service a top priority. We offer competitive wages, profit sharing, a full benefit package, Monday-Friday hours of operation and all holidays off. Benefits include competitive salary, health insurance, profit sharing, 401K, and tuition reimbursement. Medler Electric Company is 100% employee-owned with 14 warehouse locations in Michigan.
SPECIFIC RESPONSIBILITIES:
- Answer incoming phone calls and receive telephone orders promptly and courteously.
- Greet customers courteously at the counter
- Sell distributor products and provide services.
- Give customers price and availability information.
- Support the account manager(s) in all day-to-day sales activities.
- Recognize when special pricing is required and provide competitive quotations.
- Follow up on all quotations, in an attempt to write orders, or to gather information for use in future quotations.
- Understand product applications and assist customers in their product selections.
- Know Medler Electric’s inventory, including substitutions.
- Assist the Purchasing Department by using a “stock out” reporting process for requested stock items with insufficient available inventory.
- Participate in training to enhance product knowledge.
- Proactively expedite customer orders when necessary.
- Exchange customer related information with associates.
- Maintain a clean and neat work area.
- Display a high degree of integrity and professionalism in all interactions with Medler Electric associates, suppliers, and customers.
- Perform other duties assigned by the Branch Manager; where applicable, perform these duties following documented ISO processes.
Minimum Requirements:
- High school graduate.
- Knowledge of electrical products.
- Excellent communication and customer service skills.
- Ability to frequently lift and move up to 50lbs.
- Pass Drug Test and background check.
- Basic computer skills.
- Continuing education required.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
