Business Support Representative

Business Support

Duties:

· Will be required to develop a strong understanding of customer needs

· Sell service work from Planned Maintenance write ups

· Ability to work closely with managers to develop a focused business outreach plan

· Can effectively communicate Medley’s vision, models, and long-term strategies

· Provides personal attention and maintains communication with top accounts in order to cultivate long-lasting relationships as a top account liaison

· Utilizes strong communication skills and sales-minded approach in order to maintain and procure clients, customers, and work orders

· Follow up on completed jobs from the dispatch board

· Sell and teach operator training

· Complies with company policies, values, business code, and all other company-related procedures

· Establishes new relationships, solidifies existing accounts, and connects with new clients with proven sales techniques

· Records, organizes, and maintains records for all follow-up activity and sales opportunities, including cold calls, confirmed deals, presentations, client inquiries, and all other follow-up activity

· Develops, maintains, and updates databases of leads established through cold calls, in-person meetings, email, networking events, and all other communication channels. Develops/updates database of qualified leads through referrals, telephone canvassing, face to face meetings, cold calling, direct mail, email, and networking

· Organizes, maintains, and updates client files and database content as needed

· Assesses client needs and market trends in order to predict and provide effective solutions

· Assists leadership team in the implementation of new strategies and campaigns based on information gained from working closely with clients

· Oversees service strategies and develops proactive engagement plans to ensure quick and effortless resolution of customer issues and concerns

· Provides frequent follow ups to existing accounts in order to ensure clients are satisfied with services or products

Experience:

· Minimum high school graduate or GED equivalent, but preferred Bachelor’s degree in business-related field

· At least one year of experience in outbound sales of creating business contacts and promoting of services through presentations

· Excellent communication skills, mechanical aptitude, abstract reasoning

· Telephone and internet sales experience, including cold-calling, cold-emailing, and online networking, phone etiquette skills, high level thinker

· Demonstrate pleasant voice and tone with prospective clients and customers

· Good public relation mindset when performing duties and presenting services

· Be able to multi-task and perform a wide range of service, sales, and managerial tasks with high level organizational skills

· Microsoft Office and computer systems/software skills a must have

· Ability to thrive in a fast-paced work environment

· Must become an expert in the products and services of the company

This is a great opportunity for individuals that have a passion for providing exceptional customer service and business support. The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, utilizing their skills and abilities to support the business.

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

If you meet the qualifications listed above, we encourage you to apply for this position. We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. Join our team today and be a part of our success!

Salary Commission

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000