What are the responsibilities and job description for the Front Office Assistant position at Medlink Georgia?
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)
- Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
- Answers phones, routing telephone calls and/or creating patient cases as appropriate
- Returns patient voice and/or email messages in a timely manner
- Helps with referrals for new patients
- Schedules appointments in the electronic health record
- Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
- Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate
- Scans patient registration and all other relevant documentation into the patient's electronic health record
- Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record
- Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
- Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record
- Obtains signed release forms from patients
- Responsible for maintaining the patient reception area in a clean, neat and presentable condition
- Obtains patients' payments at the time services are rendered
- Participates and assists in documenting Daily Huddles
- Follows the daily financial audit checklist and participates in the end of the day reconciliation process
- Assists with billing and/or claim creation for services rendered
- Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
- Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
- Participate in the daily huddle
- Ensure timely response to appointment messages and requests via the phone and portal
- Educate patients regarding PCMH and how the care team can help patients
- Participate as a member of a patient's care team - within Team Work
- Ensure patients receive a copy of his/her visit summary
- Ensure patients leave with an appointment and face no barriers regarding transportation
- Ensure patients have an identified primary care provider
- Other administrative and clerical duties as assigned
EDUCATION AND/OR EXPERIENCE
- Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
- Some knowledge of medical terminology
- Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
- Use of an electronic health record program with the ability to maintain accurate patient medical records
- Effective oral and written communication skills
- Ability to establish positive relationships with patients, coworkers, professional staff, and management
- Ability to work independently using reasonable judgment in completing assigned tasks
Salary : $15 - $17
