Demo

Customer Experience Pharmacy Technician

MedQuest Pharmacy
North Salt Lake, UT Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 5/18/2025

POSITION OVERVIEW
The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

RESPONSIBILITIES

Demonstrate a working knowledge of all pharmacy rules and regulations

  • Interpret faxes, escripts, verbal, and written prescription orders
  • Input all information into the company's dispensing software
  • Charge credit cards for orders
  • Answer patient/customer phone calls and provide excellent customer service
  • Process refill requests from patients and provider' offices
  • Call patients about new prescriptions
  • Call providers for refill requests
  • Maintain compliance with the Company's patient confidentiality requirements
  • Follow all policies and procedures set forth by Company
  • Perform other duties as assigned

Requirements

QUALIFICATIONS/TRAINING (e.g. professional qualifications, on-the-job training, education)

An equivalent combination of education, training, and experience may substitute.

  • High School Diploma or equivalent
  • Current tech certification or registration as required by the state of employment
  • Must exhibit excellent customer service skills and empathy
  • Excellent communication skills, listening skills and attention to detail
  • Ability to identify problems and recommend solutions
  • Experience with Microsoft Office products, data entry, email, internet
  • Good math skills are essential
  • Enjoy working in a team environment
  • Possess a strong work ethic
  • Prior experience working in a retail pharmacy preferred
  • Travel As part of your job duties, travel may be required. If applicable, you will be compensated at the current IRS mileage reimbursement rate.

Job Type: Full-time

Pay: From $21.50 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • No weekends

Work Location: In person

Salary : $22

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Experience Pharmacy Technician?

Sign up to receive alerts about other jobs on the Customer Experience Pharmacy Technician career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$46,929 - $61,827
Income Estimation: 
$60,907 - $81,557
Income Estimation: 
$48,595 - $63,223
Income Estimation: 
$101,776 - $157,072
Income Estimation: 
$85,565 - $116,579
Income Estimation: 
$101,776 - $157,072
Income Estimation: 
$101,776 - $157,072
Income Estimation: 
$153,063 - $222,369
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at MedQuest Pharmacy

MedQuest Pharmacy
Hired Organization Address North Salt Lake, UT Full Time
The Compounding Technician is responsible for lab functions that may include formula and compounding record preparation,...
MedQuest Pharmacy
Hired Organization Address North Salt Lake, UT Full Time
The Compounding Technician is responsible for lab functions that may include formula and compounding record preparation,...

Not the job you're looking for? Here are some other Customer Experience Pharmacy Technician jobs in the North Salt Lake, UT area that may be a better fit.

Pharmacy Technician-Customer Experience

Actalent, North Salt Lake, UT

Pharmacy Technician - Entry Level

Guardian Pharmacy, North Salt Lake, UT

AI Assistant is available now!

Feel free to start your new journey!