What are the responsibilities and job description for the Overnight Customer Service Representative position at MedRide LLC?
Join the winning team , thrive with us !!! Are you passionate about delivering five-star service? Do you have a knack for turning every interaction into a memorable experience? Join our team and let's elevate the journey together!
At Medride LLC, we're not just in the transportation business; we're in the people business. We're committed to providing safe, reliable, and unforgettable transportation experiences for our passengers.
Why You'll Love Working With Us:
- Adventure Awaits: Every day brings new opportunities to connect with clients from all walks of life. No interaction is the same, and that's what keeps things exciting!
- Team Spirit: Join a close-knit team where camaraderie is key and collaboration is celebrated. We're more than colleagues – we're family.
- Perks & Benefits: Health/Dental/Vision Insurance, 401k with company match, paid time off/sick leave and holiday pay. Plus, enjoy the satisfaction of knowing you're making a difference in people's lives every day.
- Schedule: Full time with overnight positions starting at 6pm or 7pm (Day time training required)
Responsibilities May Include, But Are Not Limited To:
- Answer Incoming calls: Respond to clients and healthcare providers to schedule
transportation services with efficiency and care.
- Exceptional customer Service: Address inquiries, concerns, and requests promptly
and professionally to ensure a positive experience.
- Coordinate Logistics: Schedule pick-up and drop-off times, ensuring timely arrivals for all transportation services.
- Verify Eligibility: Confirm client eligibility for transportation services and secure
necessary authorizations.
- Maintain Records: Keep accurate and up-to-date records of client information,
transportation requests, and service documentation.
- Collaborate with Team: Work with team members to resolve scheduling conflicts and
address service disruptions, ensuring seamless operations.
- Follow Policies: Adhere to company policies and protocols to maintain compliance with regulatory requirements and uphold quality standards.
- Uphold Confidentiality: Ensure confidentiality and privacy when handling sensitive
client information.
- Continuous Improvement: Participate in training sessions and meetings to enhance
your job knowledge and skills.
What We’re Looking For:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service
specialization.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
- At least 1 year experience with the product or service to which the specialist will be
assigned preferred.
Location:
- In-person in Colorado Springs, 80919 (commuting required) – Join us in our vibrant
office where collaboration and teamwork flourish!
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday
- Overnight shift
Ability to Relocate:
- Colorado Springs, CO 80919: Relocate before starting work (Required)
Work Location: In person
Salary : $21
