What are the responsibilities and job description for the Patient Care Specialist position at MedRite Urgent Care?
MedRite Urgent Care is a fast-growing organization that provides patients with a modern solution for urgent medical treatment and routine healthcare to improve their quality of life.
We are seeking a Patient Care Specialist who lives our core values of being caring, knowledgeable, and exceptional with a passion for serving our patients. Our team members deliver an impeccable patient experience and treat everyone like family. This leader will exude positivity and demonstrate operational excellence, ownership of their business, and the expertise to act with a sense of urgency. The Patient Care Specialist works in partnership with all staff and leadership in the center.
A Patient Care Specialist will:
- Promote a professional and welcoming atmosphere that enhances the patient experience and quality of care.
- Ensure the flawless execution of the MedRite Brand/Patient Experience (Brandies)
- Lead by example and maintains office presence with the highest level of professionalism.
- Register patients based on the type of visit: EPS, WS, PRS in EMR.
- Create new medical records for patients and collect insurance information and vital statistics in EMR.
- Accurately complete beginning and end-of-day checklists daily.
- Assist in completing timely follow-ups with patients as necessary and as directed by CM and provider.
- Obtaining and recording patient information, including insurance verification and other information for medical records, while maintaining strict confidentiality.
- Complete the Daily Activity Report, enter charges, and complete payments throughout the day.
- Complete end-of-day reconciliation and complete daily deposits per standard operating procedures.
- Accurately collect payments and handle petty cash.
- Answer incoming phone calls within three rings, using standard greetings.
- Maintain a neat and orderly work area throughout the front desk to meet brand standard expectations. Assist as needed with inventory supply count.
- Check email regularly throughout the day, respond to time-sensitive emails immediately, and take the appropriate partnership.
- Possess cross-functional knowledge of other roles in the center to assist when necessary.
- Ensure compliance with all health care regulations under HIPAA.
- Execute other duties as assigned.
- Providing compassionate care to our patients.
- Must speak Haitian Creole.
Minimum Qualifications:
- High School Diploma or Equivalent.
- Experience using EMR software and patient scheduling systems is a plus.
- Bilingual, English/Spanish a plus.
- Computer proficiency and knowledge of Microsoft Office, Outlook, and eClinical works helpful.
- Excellent interpersonal and organizational skills.
- Excellent written and oral communication skills.
- Commitment to quality and excellence in patient care.
Pay rate between $17-$19 per hour
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Ability to Relocate:
- Roselle, NJ: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
