Front Desk Registrar

Description

The Imaging Center Front Desk Registrar will undertake a variety of day-to-day office and clerical tasks.  This position will be an integral part in contributing to the daily front-end operations of the diagnostic imaging center.  The Registrar is, above all, an organized and competent professional with superior communication skills.  It is expected that the Registrar will excel at delivering superior customer service to patients and proficient in carrying out administrative duties accurately and promptly. 

Supervisory Responsibilities: 

• Not Applicable 

Duties and Responsibilities: 

• Performs patient scheduling, registration, inputs patient demographics, and collects co-payments 
• Check claim status from payers through telephone, websites, and any other communication deemed necessary for insurance carriers in a prompt and efficient manner 
• Work effectively with ICD 10 Codes and radiology CPT codes 
• Serves as a liaison between all customers, including patients, physicians, and imaging center personnel 
• Protects and maintains confidentiality of information; provides information on a need to know basis; adheres to all HIPAA compliance practices 
• Ability to perform insurance verification/pre authorization 
• Efficiently handles phone correspondence and the scheduling of patient appointments 
• Verifies authorizations and accepts/transmits electronic or faxed information for needed physician patient information 
• Adheres to MedRVA policies, procedures, standards, and protocols to ensure effective facility operations 
• Respects and complies with all decisions made by the CEO and Clinical Directors 

Requirements

• Must have excellent communication and customer relations skills. 
• Knowledge of computer applications (Microsoft Office, Word, Excel, etc.) 
• Must demonstrate strong problem solving skills and ability to multi-task 

Education and Experience: 

• High school diploma or equivalent required; Associates degree preferred 
• Prior healthcare and customer service experience preferred 
• Health insurance/authorization experience preferred; Radiology experience a plus 

ADA Job Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical Demands: Walking, standing, lifting, reaching with hands and arms, carrying, stooping, kneeling, crawling, bending, squatting, handling, use hands to finger, handle, or feel, prolonged sitting, vision, eye-hand coordination, tasting or smelling. The employee is occasionally required to climb or balance. Specific vision abilities required by this job include close vision, distance, vision, color vision, peripheral vision and depth perception. 
• Communication Skills: Writing, speaking, hearing, reading, interpersonal relationships, receiving instructions, giving instructions. 
• Intellectual Skills: Short and long term memory, abstract reasoning, decision making, directing others, mathematical calculations. 
• Work Situations: Working as part of a group, working with the public, performing a variety of duties. 

Disclaimer: 

This job description indicates the general nature and level of work expected of the incumbent. It is designed to cover or contain a comprehensive listing of activities, but not all-inclusive, listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. See ADA checklist for specific related criteria.