What are the responsibilities and job description for the Clinical Quality Coordinator - Outcomes position at MedStar EMS?

Classification Title

Clinical Quality Coordinator

Job Code : PS5330

Job Family : Professional

Pay Grade

Date Reviewed : 8 / 14 / 2024

FLSA Status

Nonexempt

Date Revised : GENERAL SUMMARY

Responsible for overseeing and coordinating the quality assurance functions under direction of the EMS Chief Medical Officer. With focus on the First Responder Organizations ("FRO") and / or outcomes, conducting clinical quality investigations collaborating with EMS and FRO agencies; oversees and / or manages quality improvement projects; manages and maintains quality assurance databases and outcome related data bases and clinical registries; oversees the implementation and execution of clinical improvement plans; facilitates system quality initiatives with receiving healthcare facilities.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Maintain outcome related data bases and clinical registries; maintain quality assurance databases.
Lead and / or facilitate system quality improvement initiatives utilizing the "Model for Improvement" framework and Plan-Do-Study-Act ("PDSA") methodology in alignment with established clinical benchmarks and organizational goals.
Collect, analyze, and validate clinical data for quality improvement purposes.
Maintain confidentiality of protected health information as per current HIPAA laws during all clinical quality-related activities.
Provide on-call coverage for On-line Protocol Guidance.
Performs other related duties as required.
Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City's Personnel Rules and Regulations.

When assigned to First Responder Organizations ("FRO") :

Direct, coordinate and review the quality assurance processes of the OMD Quality Management Program including error detection / reporting, initial review of cases, risk categorization, information gathering, evaluation, presentation, disposition, and action plan formulation in accordance with identified quality improvement goals and clinical benchmarks.

Review patient care information for adherence to standard of care and medical protocols, ensuring accuracy and appropriateness of clinical care.

Oversee and ensure the implementation and execution of clinical improvement plans for FRO providers.

When assigned to Outcomes :

Obtain, collect, and analyze patient outcome data relevant to the OMD Quality Management Program in accordance with identified quality improvement goals and clinical benchmarks.

Obtain and disseminate patient outcome data per request by system providers.

Develop and provide reports on clinical outcomes to support system quality initiatives.

Coordinate quality assurance referrals from external stakeholders and provide loop closure.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of :

Clinical protocol, policy, procedures and standards of care.

Quality improvement methodologies, particularly the "Model for Improvement" and the Plan-Do-Study-Act ("PDSA") methodology.

Clinical performance, quality improvement goals, and clinical benchmarks.

EMS system's organizational structure, workflow and operational procedures.

Skill in :

Monitoring and analyzing clinical performance data to identify performance gaps and areas for improvement.

Appropriate analytical tools and methodologies to collect, analyze and validate clinical data for quality improvement process.

Effectively and comfortably interacting with all levels of management, employees, and providers.

Effective communication to ensure policy understanding and compliance among staff members and stakeholders, along with the ability to provide training and education resources as needed.

Ability to :

Lead and facilitate system-wide quality improvement initiatives to enhance patient outcomes.

Efficiently obtain and manage patient outcome data relevant to the Quality Management Program.

Facilitate communication between EMS / FRO providers and relevant stakeholders to fulfill patient outcome data requests.

Assess clinical quality using standardized measurement strategies, focusing on patient-centric care and desired outcomes.

Form and lead multidisciplinary teams consisting of healthcare professionals and relevant stakeholders to drive improvement initiatives.

Prioritize tasks in a self-directed role to align responsibilities with organizational goals and standards.

Familiarity with basic computer applications, including Microsoft Excel, Word and Powerpoint.

MINIMUM JOB REQUIREMENTS

Bachelor's degree in related field (emergency medical services management, healthcare administration) and three (3) years' experience as a paramedic in the MAESMA system, or at least five (5) years' experience as a paramedic in a busy 911 system.

OTHER REQUIREMENTS

Advanced credentialing requirement.

Completion of IHI Basic Certificate in Quality and Safety within one (1) year from date of hire.

Completion of NAEMSP Quality and Safety within one (1) year from date of hire.

No exclusion by the OIG to participate in Federally Funded Health Care Programs.

Possession of, or ability to obtain, an appropriate, valid Texas driver's license.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting; depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and / or a negligible amount of force constantly having to move objects.

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