Mgr Clinical Operations

General Summary of Position

The Clinical Operations Manager is responsible for effectively managing administrative, financial, and clinical services for a multidisciplinary team of home healthcare professionals. This role involves leading patient-facing clinical associates at MedStar Home Health, ensuring their satisfaction, and achieving positive patient outcomes. The manager creates a practice environment that exemplifies patient care values and implements a care delivery system focused on putting the patient first. As a recognized professional role model, the Clinical Operations Manager fosters an environment that supports MedStar Health's goals, mission, vision, philosophy, and values. Facilitates the cost-effective utilization of available resources (human, material, and financial) and ensures a high level of quality of care that is consistent with established standards of nursing practice for the patient populations served. In this role, the Clinical Operations Manager assumes leadership authority and is responsible for managing operational, personnel, and financial activities in the specified units and departments.

Primary Duties and Responsibilities

• Ensures the implementation and compliance of field staff with all policies and procedures.
• Contributes to the achievement of established goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Completes annual Code of Conduct, Compliance and other mandatory training. Complies with governmental and accreditation regulations.
• Maintains effective working relationships with other departments and participates in multidisciplinary quality and service improvement teams. Participates in meetings and on committees and represents the department and agency in community outreach efforts.
• Oversees clinical outcomes and revenue for all patients by utilizing analytics, reports, and dashboards to ensure compliance with operational standards.
• Manages financial and clinical outcomes for all patients on their clinical team through the use of appropriate reports and ongoing monitoring of agreed to metrics.
• Provides a skilled review of clinical records in utilization review / focused audits to ensure meeting agency policy / program, regulatory requirements, and budgetary appropriateness. This includes OASIS accuracy and visit utilization based on patient resource needs.
• Participates in direct patient care as needed and engages in MHHC Councils for performance improvement and policy development.
• Provides leadership, mentorship, and accountability to the clinical team while upholding ethical standards and SPIRIT Values.
• Oversees patient care services and staff, ensuring patient assignments are coordinated efficiently. Assures that patients receive appropriate care and that individualized care plans are regularly updated and implemented.
• Fosters strong communication with patients, associates, physicians, patients' primary referral facilities, and other community resources. Collaborates with all MHHC leaders to improve patient and associate satisfaction.
• Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities, including, but not limited to reading the appropriate literature, attending related seminars and conferences, and maintaining membership in professional nursing associations. Demonstrates accountability for own personal development and advancement.
• Responsible for hiring, evaluating, and developing associates to align with MedStar's mission and values, while supporting retention and engagement efforts. Provides corrective action measures as appropriate. Develops associates based on their strengths and professional advancement needs. Utilizes approaches and strategies that support the optimization of patient care outcomes, and sustain the interdisciplinary model of care (IMOC) and its related standards of excellence.
• Builds trusting and collaborative relationships with members of the interprofessional healthcare team and leaders of other departments. Creates an environment that values opinion sharing, utilizes shared decision-making, and enhances associates' engagement and retention.
• Creates and supports a patient-centered care environment that fosters optimal patient experience as demonstrated by outcomes data. Communicates with patients' families and significant others and acts as a resource for associates in dealing with patient / family issues. Investigate and follow through on customer complaints and concerns.
• Develops standards of performance, evaluates performance of associates, and conducts performance management planning. Identifies individual development needs and provides appropriate resources to meet needs. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with associates to review programs, provide feedback, discuss new developments, and exchange information.

Minimum Qualifications

Education

Experience

Licenses and Certifications

Knowledge, Skills, and Abilities

This position has a hiring range of $100,588 - $190,340

Salary : $100,588 - $190,340