What are the responsibilities and job description for the Patient Experience Liaison position at MedStar Medical Group?
General Summary of Position
Schedule : Monthly rotation of 4-10 hours shifts (10 : 00am - 8 : 30pm Fri / Sat / Sun / Mon) & (10 : 00am - 8 : 30pm Mon / Tues / Wed / Thurs)
Serves as a personal contact to provide support and helps to alleviate stress for families of patients during the waiting period, acting as a link in the communication network between family, patients, and staff.
Primary Duties and Responsibilities
- Supports, comforts and assists families of patients who are waiting for diagnostic test results or who are admitted and / or delayed in the ED, traveling back and forth between the ED waiting room / holding area and core area.
- Collaborates with nursing staff, volunteers, support staff, attending physicians in order to facilitate and support timely and private communication and information on the patient's progress to families and / or friends throughout the entire department stay / process.
- Provides reassurance to the patient his or her family member / significant other will be kept informed of patient's location and adherence to or delays.
- Relays messages between patient, family member / significant other and the staff.
- Maintains personal contact with and arranges privacy for family member(s) / significant other(s) who may need to be by themselves, have special concerns, or who may have received an unfavorable medical report from the physician.
- Assists with guiding patient families such as hospital resources and facilities and their locations.
- Collaborates with nurses and if needed, prepares and escorts families to and from various areas in the hospital.
- Exemplifies the Spirit Values in all activities.
- Assists staff with comfort measures.
- Rounds and addresses areas of concern on all patients who were seen in the Emergency Department and their admission was delayed.
- Initiates phone call to patients who were delayed in the Emergency Department for more than five (5) hours.
- Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this position and are not to be considered as all - inclusive.
Minimum Qualifications
Education
Experience
Knowledge, Skills, and Abilities
This position has a hiring range of $23.19 - $40.61
Salary : $23 - $41
