Performance Improvement Manager

General Summary of Position

Provides leadership of improvement projects from current state assessment and future state design through implementation, benefits realization and sustainable transition to the business owner. Serves as a PI subject matter expert and facilitator of projects consistent with the strategic improvement roadmap. Supports sustainability and a culture of continuous improvement by providing training, coaching, and modeling of PI methods and tools for operational teams. Practices sound change management approaches to engage and lead teams, while developing sustainable relationships with project stakeholders.

Primary Duties and Responsibilities

• Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality and safety standards. Ensures compliance with hospital / facility policies, procedures and governmental / accreditation regulations.
• PI Project Leadership : Applies a structured problem-solving framework to collaboratively define and resolve complex business problems from project conception to solution development, sustainment of results, and transition to operational ownership.
• PI Project Leadership : Conducts current state assessments including performance analyses, job analyses, task analyses, workflow analyses, process maps, time studies, and assessments of environmental characteristics at the front line. Synthesizes findings to determine performance gaps, team gaps, organizational gaps, obstacles, workarounds, best practices, and benchmarks.
• PI Project Leadership : Develops meaningful KPIs and measurement systems to baseline current performance and measure quantifiable improvement. Uses both lagging and leading indicators to characterize, troubleshoot and support sustainable change to business processes.
• PI Project Leadership : Uses knowledge in advanced PI concepts and tools to develop future state value stream designs to achieve performance goals. Clearly articulates recommendations along with pros and cons to executives and process owners in support decision making and change.
• PI Project Leadership : Teaches and facilitates project teams in application of PI methodologies and tools.
• PI Project Leadership : Facilitates and leads workshops (e.g. 5S, RPIW, visioning / future-state design), as well as development of daily management systems and front-line improvement with operational leaders.
• PI Project Leadership : Establishes a strong project foundation through creation and collaboration with sponsors and the team on planning documents, including project charters, project plans, team structures, work breakdown structures, etc.
• PI Project Leadership : Incorporates sound change management strategies into project plans based on thorough stakeholder and organizational assessments. Leverages industry best practice change management methods and tools.
• PI Project Leadership : Proactively manages and communicates risks and barriers, manages transition of new processes, drives and communicates results, and celebrates successes.
• PI Project Leadership : Applies critical thinking to conduct in-depth analyses (as necessary), including data collection, validation, analysis, and synthesis to unlock actionable insights. Clearly and succinctly explains and presents performance-related data and trends to stakeholders.
• PI Project Leadership : Demonstrates comfort with ambiguity and can synthesize clarity and create direction from assessment of a complex situation with limited guidance.
• Engagement Leadership : Develops relationships of trust, collaboration and influence with project sponsors, process owners and frontline staff.
• Engagement Leadership : Develops and leverages influential relationships at every level of the organization to promote change. Able to influence others based on an understanding of their position, a recognition of the business needs, and the ability to provide and present a sound, evidence-based rationale for change.
• Engagement Leadership : Navigates contracting meetings to establish common understanding of the problem to be solved, wants and offers, roles and responsibilities, and agreement on charter, next steps and sustainability plan.
• Participates in meetings, serves on committees and represents the department and hospital / facility in community outreach efforts as required.
• Performs other duties as assigned.

Minimum Qualifications

Education

Experience

Licenses and Certifications

Knowledge, Skills, and Abilities

This position has a hiring range of $100,588 - $190,340

Salary : $100,588 - $190,340