Supervisor

MedStar Southern Maryland Hospital Center has a full-time Supervisor opportunity on our Telecommunications team. This role plans, organizes, and directs the activities of the Telecommunications department in accordance with applicable administrative and regulatory requirements.

Assists callers to the hospital, including patients, physicians and members of the community, providing accurate information and efficient service.

The Telecommunications department is open 24 / 7. This position is mostly day shift (9am-5pm) with rotating weekends on-call and some evenings, overnights, weekends and holidays are required as well.

Education

• High School Diploma or GED required.
• Associate degree preferred.

Experience

• 3-4 years Experience working for a telephone company, as a telephone technician and / or working technical supervisor lead preferred.
• 1-2 years experience working with pbx and voice mail systems, large phone switchboard, programming of phone switches and call accounting software preferred.

Knowledge, Skills, and Abilities

• Ability to access, comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
• Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
• Ability to demonstrate ethical behavior that supports the hospital's mission, vision, SPIRIT values and commitment to compliance with all federal, state and regulatory laws.

Inspires trust and exhibits honesty and integrity within the scope of daily activities.

• Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
• Ability to work effectively with people from a variety of culturally diverse backgrounds.
• Ability to maintain patient confidentiality.
• Work closely with the Information System Department in supporting the departmental needs.
• Provide training and technical expertise on the usage of phone equipment and voice mail system to hospital users.
• Audit all statements associated with the department (phones, pagers, and language equipment) and submits them to the Director approval.
• Research information (numbers, titles, etc.) for all in house phone directories. Update via intranet as needed.
• Supervise Operators, observe performance, and report any corrective measures to the I.S. (Director)
• Provide training to the new hire, and switchboard operators.
• Inform and instruct switchboard operators on all hospital policies and procedures.
• Coordinate schedules for staffing each shift, weekly and submits to the Director for approval.
• Compose monthly tests for switchboard operations competency reports.
• Order office supplies as necessary
• Maintain attendance for each employee's folders for PTO and holiday time off. Document all issues (late, etc.) and submit to Director for discussion and actions needed.
• Cover the switchboard while other switchboard operators break.

Last updated : 2024-11-12