What are the responsibilities and job description for the Guest Relations Associate position at medstar-pilot?
Job Summary:
The Guest Relations Associate provides customer service and hospitality to patients and visitors in all areas of the facility. Interfaces with patients, visitors, and all levels of associates. Assists visitors in signing in, issues badges, offers directions, and escorts them if needed. Provides coverage of switchboard and responsible for assigned clerical support tasks.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Status: Part-time, 20 hours per week
Shift: Evening, 3:00pm-11:00pm with rotating weekends
Primary Duties:
Greet all patients/visitors entering the hospital providing information and directions as needed.
Obtains wheelchair as needed for incoming patients, transports patients via wheelchair as needed.
Utilizes Patient Information screen on HIS to obtain location of patient/room assignment within the hospital.
Utilizes FirstNet to obtain information that can be shared with patient/family members/visitors. Keeps patients/families informed of delays.
Performs Quick Registration of patients to HIS. Communicates with charge/triage nurse to keep patients/families updated.
Maintains an organized and clean service waiting area. Maintains an organized work station.
Qualifications:
High School Diploma or GED required
Previous experience in a healthcare setting or knowledge of medical terminology preferred
Previous customer service experience preferred
