Patient Care Coordinator I

Medstar Health is looking for a Patient Care Coordinator to join our team! We are looking for a Licensed Social Worker who demonstrates leadership skills, including self-initiative and the establishment of efficient and effective organization and process for planning, directing, problem-solving, and team building. 

The Patient Care Coordinator will ensure patients receive the right level of care at the right time. Responsible for working with the patient/family and extended healthcare teams to promote a smooth, efficient, and customer-focused coordination of care from the time a case is scheduled through the acute care and post-acute care continuum. Enhances the patient experience through effective and efficient patient care coordination using established criteria to determine the appropriateness of pre-and post-acute services. Works with the patient/family, physician, inpatient case managers, and other MedStar Health care providers to determine the most applicable post-acute environment(s) facilitating timely and medically appropriate discharge and transfer from the acute care hospital. 

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move! 

 
Primary Duties: 

• Collaborates with the extended team, referring and attending physicians, health care professionals, case management, and the patient/family to develop and facilitate pre-operative care as needed and a post-acute care plan. Maintains ongoing relationships with physicians and other referral sources and contributes to creating an environment of teamwork and trust among all associates. 

• Communicates with the patient, their caregivers, physicians, hospital case managers, health care professionals, and other team members to facilitate a smooth and timely transition of the patient through pre-operative preparation, acute and post-acute care. Coordinates the services for appropriate pre-surgical preparation and post-acute care plan in cooperation with appropriate MedStar associates and businesses.  

• Educates patients/family, physicians, and other referral sources on the pre-surgical and post-acute care programs, services, and the care coordination process. Informs and educates patients/family on the pre-surgical and post-acute plan of care and what to expect throughout the transition from one level of care to another. Offers patients/families a choice of pre- and post-surgical services and providers in determining the final plan of care and appropriately documents that choice in the patient’s medical record. Uses professional knowledge to shape care planning and coordination in partnership with patients and families.  

• Performs daily routines including monitoring daily census and surgical schedules, attending appropriate unit rounds, keeping detailed daily logs/statistics regarding patients being followed, keeping workload organized and prioritized. Actively engages in continuous improvement opportunities relevant to the department and MedStar Health. Proactively develops efficient workflow practices. Participates in the development, coordination and ongoing evaluation of patient education programs and materials. 

Qualifications:  

• Master's degree in social work, or related field. 

• Licensed Social Worker Valid Social Work or Counselor license in Maryland, the District of Columbia or Virginia as appropriate for respective work location. 

• For Social Workers: LICSW (Licensed Independent Clinical Social Worker), LCSW (Licensed Certified Social Worker), LCSW-C (Licensed Certified Social Worker Clinical) (Clinical License preferable), LGSW (Licensed Graduate Social Worker), or LMSW (Licensed Master s Social Work).  

• For vocational counselors: CRC (Certified Rehabilitation Counselor) or CCM (Complex Case Management). 

• 3-4 years related experience preferred.