What are the responsibilities and job description for the Director Emergency Management Call Center Operations position at medstar?
Responsible for directing and implementing emergency preparedness and business continuity operations for the office of Emergency Management. In addition to having supervisory and operational oversight of the Call Center. The Director of Emergency Management & Call Center Operations plans and evaluates all activities and training related to emergency preparedness, including but not limited to collaboration with internal and external departments, and external agencies, including accreditation organizations, while ensuring hospital compliance with all regulatory requirements. This includes researching, reviewing, and drafting all-hazards emergency plans and policies, developing and conducting related exercises, drills, and training, and serving as a member of the incident command team during the activation of the Hospital Incident Command System. Incumbent ensures the safe and efficient provision of uninterrupted communication services. Manages inventory and distribution of telecommunications equipment and is responsible for the emergency response communication of the Call Center. These functions are performed in accordance all applicable laws and regulations and MedStar's philosophy, policies, procedures and standards.
