What are the responsibilities and job description for the Patient Experience & Volunteer Coordinator position at medstar?
The Patient Experience and Volunteer Coordinator seeks to create a positive relationship with each patient and acts as an ambassador across entity departments by performing various activities to assist leadership and the care team in meeting patient needs and departmental and organizational goals related to associate and patient experience. Independently directs all aspects of the Volunteer Services program: design and development; implementation, administration, and supervision; evaluation and promotion of growth, connecting Volunteer Services to improve the overall MSH experience. Provides program leadership, creates new programs, and reinvigorates past programs based on the needs of the department and hospital. Proactively rounds with patients and families and facilitates information exchange with healthcare team members to impact the patient experience positively. Identifies experience-related issues and finds resolutions by liaising with the healthcare team and/or other involved departments.
