What are the responsibilities and job description for the Telehealth Ops Operator I position at medstar?
Under General Supervision, acts as the first line of contact for the Telehealth Operations and Support Center, a seven day per work telehealth support function operating within the MedStar Telehealth Innovation Center. Provides tier 1 technical support to patients and MedStar clinical and non-clinical associates who are engaging with telehealth platforms and services. Elicits and records patient and/or provides information and inquiries by following established protocols to resolve or escalate all customer inquiries. Advocates on the caller/customer's behalf to ensure their needs are met and to promote the perfect patient experience. Demonstrates ability to establish and maintain effective relationships with patients and providers through active listening, empathy, courtesy, and professionalism in a virtual environment.
