What are the responsibilities and job description for the Customer Service Representative - Greeter 0121 position at MedTeam Staffing Inc.?
This is a contract job opportunity with potential for permanent position. We are seeking a Customer Service Representative to work at our location in Saint Johns, FL.
Job Responsibilities:
- Greet clients and provide assistance through our kiosk system
- Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills as needed
- Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, documenting details of inquiries, complaints, and comments
Key Skills:
- Excellent verbal and written communication skills
- Attention to detail and organizational abilities
- Patient and empathetic approach to customer service
- Ability to work independently and manage time effectively
- Aptitude for accurately documenting and recording customer/client information
Requirements:
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
We offer a competitive benefits package and opportunities for professional growth.
