Customer Marketing Coordinator

Company Description

Are you passionate about creating amazing customer experiences, driving retention, and building strong community connections? Do you thrive on organizing impactful programs and campaigns that generate measurable growth? If so, MedTrainer is looking for YOU to join our team as a Customer Marketing Coordinator!

Since 2013, MedTrainer has been the healthtech leader, helping over 300,000 healthcare professionals in 15,000 sites across North America streamline compliance and save time. We’re backed by Telescope Partners and Vista Equity Partners—and now, we're looking for a Customer Marketing Coordinator to help us conquer even more of the healthcare universe!

Job Description

What You’ll Do:

• Drive Customer Retention & Growth: Build and manage programs that keep customers engaged, happy, and coming back for more.
• Champion Referral Programs: Promote and manage a referral program with a 96% win rate—driving awareness and growth while ensuring participants are rewarded.
• Create Memorable Events: Organize in-person dinners, virtual leadership summits, roundtables, and customer award programs to deepen engagement and foster relationships.
• Build Customer Advocacy: Lead campaigns to gather reviews on platforms like G2 and Capterra, ensuring MedTrainer stays ahead of competitors.
• Foster Community Connections: Send swag, manage online forums, and create spaces where customers can connect, share, and shine.
• Support Customer Thought Leadership: Identify and collaborate with customers for webinars, case studies, and testimonials to showcase their stories and success with MedTrainer.
• Gather Insights & Stats: Conduct customer research, surveys, and ROI analysis to inform strategies and continuously improve the customer experience.
• Collaborate on Communications: Work with internal teams to deliver impactful upsell campaigns, product updates, and educational content tailored to customer needs.

Qualifications

Who You Are:

• A customer-centric marketer with a knack for building programs that drive results.
• Experienced in creating campaigns that deliver measurable ROI and growth.
• Skilled in managing customer events, both in-person and virtual, from start to finish.
• Creative and detail-oriented, with the ability to juggle multiple projects and deadlines.
• Excited about collaborating across teams to ensure seamless communication and execution.
• Data-driven, with the ability to pull insights, analyze results, and refine strategies based on performance.

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3-5 years of relevant marketing experience or a similar customer-focused role.
• Excellent communication skills and a talent for creating engaging, customer-centric content and experiences.
• Must have strong organizational and project management skills, as well as attention to detail.
• Ability to maintain collaborative mindset in a remote environment.
• Ability to effectively manage deadlines and deliverables.
• Understanding of traditional and digital marketing methods and tools.
• Enthusiasm for learning new programs, platforms, and technologies.
• Independent, self-starter who is comfortable taking initiative and making data-driven decisions.

Bonus

• Experience in B2B SaaS industry
• Experience planning events.
• Hands-on experience using Hubspot for email and marketing automation.
• Experience using ClickUp or other project management tools.
• Experience using Salesforce.

Additional Information

• What’s In It for You?

Salary: $65k-$75k with full benefits including medical, dental, vision, disability, 401k and unlimited PTO.

• Be a part of a company that’s transforming healthcare compliance and making a difference.
• Remote flexibility – work from anywhere while building incredible customer experiences.
• Collaborate with a passionate, innovative team that values your ideas and contributions.
• Grow your career with opportunities to expand your skills and impact.

Ready to drive customer success and elevate MedTrainer’s marketing efforts? Apply today and become a key player in shaping the future of our customer experience!