Field Service Engineer III

A Day in the Life The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order toto continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure. Cardiac Ablation Solutions: Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes. Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities. Additional Information: Location: Individuals must reside within 30 minutes of a reasonably sized airport in the assigned territory, preferably TX. Territory: This position will support a territory that includes Territory will include Texas, Oklahoma, Louisiana, Arkansas, Mississippi and Tennessee. Other travel will be required throughout the country as business needs dictate. Travel: This position will require over 75% of travel including overnight travel. Equipment: This position will work on Cardiac Ablation Solutions Affera platform and systems introduced in the future including mapping and navigation. Responsibilities may include the following and other duties may be assigned Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems. Maintain and submit technical records and documentation as per regulatory requirements. Provide information from experiences in the field to colleagues in the office as well as updates to the database. Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures. Provide input to Engineering and Manufacturing for upgrades to Affera products. Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base. Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions. Investigate, analyze, and recognize trends in technical data as it relates to Affera products. Participate in special projects as requested by the US Field Service Manager or designee. Participate in and provide technical training to physicians, EP technicians and department managers at customer sites. Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. High School Diploma or equivalent required. 4 years of technical, clinical field service, technical internship or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years experience. Nice to Have Bachelor’s degree in an Engineering discipline Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation. Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills Excellent time management skills and detail oriented Flexibility to travel frequently including possible international locations. Ability to work independently, self-motivated and without direct supervision. Extensive direct, face to face customer contact and interaction Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.