Senior / Principal Robotics Surgery Start-Up Specialist Spain

The Project Einstein Customer Operations team manages all aspects of system installation, start-up, customer training, field service analysis and support, and program optimization. Placement of a surgical robot in the hospital requires full-time support for a four to eight-month period to ensure successful integration into the hospital’s service lines. Project Einstein Customer Operations team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations.

Careers that Change Lives

Medtronic is in the process of rolling out its robotic surgery platform. In that context, we are looking for a seasoned operational transformation expert.

You will be responsible for successful integration of a new surgical robot into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program, or a changeover from a competitive robot to the Medtronic robot. Activities to integrate the Medtronic robot include training the hospital to clean and sterilize reusable instruments, arranging the off-site training of surgeons and supporting staff, updating surgeon preference cards, developing an inventory plan and kits for robotic procedures, raising awareness of robotic surgery, and helping to schedule the use of the robot. These activities would happen over a four to eight-month engagement. At the end of the engagement, the hospital should be on track to hit utilization targets before turning over the program to the sales team.

Additional post-integration visits help the hospital improve the performance of their robotic surgery program, optimize resources and asset utilization.

Join us and you will be the first Robotic Surgery Start-Up Specialist, piloting its execution and preparing its broadcasting and wider commercialization outside the launch country and region. This is an exciting opportunity to be at the forefront of this groundbreaking technology.

 Will be at the customer’s site so it will be required willingness to travel globally ( 75%)

A Day in the Life

• Meet with the Director of Robotic Surgery and develop program goals and metrics for the Medtronic robot. Conduct regular program review meetings to remain on-track
• In concert with the Medtronic Field Service Engineer and the hospital staff, prepare the operating room to host the Medtronic robot
• Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training, arrange for proctored cases post-training
• Develop a training plan for support staff to include attendance at a Medtronic off-site training class and working with staff post-training through a learning curve
• Support the technology adoption by attending most, if not every, case during a surgeon and staff member’s learning curve
• Utilize change management techniques to engage clinical stakeholders and attain buy-in
• Train and coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence
• Track milestones to demonstrate the value delivered for the pilot site. Work with the Customer Operations team to develop new service offerings out of pilot projects for wider deployment

Must Haves

• Bachelor’s Degree at a minimum; Preferably Master’s Degree
• Fluent in English. Ability to work in another European language is a plus

Nice to Haves

• Demonstrable experience over 5 years, including relevant experience in consulting
• Knowledge/experience of Operating Rooms or general surgery procedures (Colorectal, Gynaecology, Urology, Upper GI, Thoracic…)
• Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
• Understanding impact of Quality/Regulatory requirements
• Lean Six Sigma certification, especially in manufacturing and/or team ergonomics environment preferred
• Strong and demonstrable project management skills: planning & coordinating, communicating & influencing, presenting, relationship building, achieving milestones, resolving issues, and managing risks
• Ability to integrate a customer team and coach it to continuously improve their performance
• Experience in change management with the ability to standardize process optimization and change management activities into a reproducible package that could be deployed in different places by different people
• Strong analytical skills with a desire to actively look for information about competitors, other industries, new techniques, and tools and build plans and guide actions for implementation in your daily job

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000 passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

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