What are the responsibilities and job description for the Bad Debt Manager position at Meduit?
Role Summary:
Our growing company is looking for a talented and results-driven Collection Manager to manage workflow at our facilities. The ideal candidate should have experience organizing work groups, coaching employees, monitoring progress, enforcing rules, and ensuring quality compliance. You must possess strong communication and leaderships skills as well as the ability to resolve workplace issues effectively. The Collection Manager will be excited about guiding, training, and supporting their team members and is highly motivated to help our company fulfill its larger mission. The successful candidate will be people-centered, supportive, and flexible in order to get the most of his/her team. You should also be a natural leader that is focused on inspiring employees to own their work and deliver better results.
Key Accountabilities:
- Setting performance goals that align with the company’s larger plans
- Track progress and provide constructive feedback
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner
- Ensure employees adhere to company policies and legal regulations
- Manage both supervisors and call center agents
- Conduct performance reviews, motivate team members and create strategies to boost productivity
- Conduct as needed training and support of agents
Competencies:
- Great communicator
- Leader
- Analytical
- Decision Maker
Success Measures:
- Teams overall performance
- Employee surveys
- Team turnover rate
Qualifications:
- Experience in a manager or similar role for team over 10 Resp
- Excellent communication and leadership skills
- Understanding and experience on FACS a plus but not mandatory
- Great organizational skills and an eye for detail
- Ability to train employees when needed
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.
