What are the responsibilities and job description for the Legal Account Rep (On-site) position at Meduit?
Role Summary
The Legal Collection Representative is the initial spokesperson for the Legal Department when interacting with the consumer on the client’s behalf to recover balances due for various goods and services. In this call center role, the individual possesses effective keyboarding and verbal communication skills while conducting business in a professional manner.
Job Duties will include:
- Taking inbound calls. educating the consumers on the process and where they are in the process and what options are available to them. discussing payment/settlement options vs waiting till the court date and going in front of the judge.
Essential Duties and Accountabilities:
- Multi-tasking – possess the ability to talk and type at the same time while maintaining the highest level of accuracy and attention to detail.
- Some legal process knowledge is helpful.
- Strong verbal communication skills to overcome objections and find opportunities to help patients resolve their outstanding balances.
- An inquisitive nature to uncover information that is not always obvious.
- Comfortable with computers and consider themselves to be a fast learner.
- Attention to detail for accurate information reporting into the database computer software system for further use in the recovery process.
- Must pass with a minimum of 85% the FDCPA tutorial as dictated by federal collection laws (yearly testing required)
The Legal Department prides itself on being highly ethical when conducting this business as depicted under the guidelines of Fair Debt Collection Practices Act (FDCPA). The Legal Department is growing, has a friendly team atmosphere that offers competitive wages, hourly along with excellent benefits including monthly bonuses, paid vacation, insurance.
