What are the responsibilities and job description for the Medical Call Center Representative position at Meduit?
Meduit is hiring Call Center Representative! ($14-$16)
WHO WE ARE: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. Meduit is one of the nation’s leading RCM solutions companies, partnering with hospital and physician practices in 48 states to provide excellent, compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at www.meduitrcm.com.
WHAT WE DO: Meduit is seeking a Call Center Representative at our Charlotte office. If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today! This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation. Ideal candidates will possess claims processing/medical billing experience and a competitive desire to maximize returns. Our Call Center Representatives assist patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client’s business office. Call Center Representatives are expected to adhere to standardized productivity goals in addition to working in a fast-paced call center environment. At Meduit, we offer a positive and supportive work atmosphere as well as comprehensive training to ensure your success with us.
ESSENTIAL JOB FUNCTIONS:
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances.
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances:
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
MINIMUM REQUIREMENTS:
- 1 year of previous call center experience (In-office or Remote)
- High School Diploma/GED
- Must be willing to submit for a background check.
- Characterize high integrity.
- Excellent interpersonal, verbal, and written communication skills.
PREFERRED QUALIFICATIONS:
- Able to work successfully in a fast-paced environment.
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA.
- Experience with medical billing/claims processing.
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
- Time management and sound decision-making skills.
- Have a positive attitude and demonstrate teamwork.
- Strong organizational and problem-solving skills.
- Provide excellent customer service in a variety of situations, including those that escalate.
- Able to use strong attention to detail and data management skills.
LOCATION: 4135 S Stream Blvd in Charlotte, NC 28217
SCHEDULE:
- Full-time (8-hour shift)
- Monday – Friday, with potential for one Saturday a month
PAY: $14 – $16 per hour
WHAT WE OFFER:
- Full comprehensive Paid Training Program (3 weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K)plans with company match
- PTO and Paid holidays
- Employer paid life insurance and long-term disability
- Internal company growth
- Steady work schedule (remote / hybrid flexibility after 6-month probationary period)
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.
Salary : $14 - $16
